UPS sucks.
Mar. 10th, 2006 02:00 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sylvarSorry, Aunt Susie, but I hated the way I was treated by UPS. Clearly they've had nobody of your caliber near the Tampa plant.
I was supposed to get a package yesterday. I stayed home waiting for it. I missed having a workout because I was waiting. At 8:46pm, the UPS system said the apartment number was incorrect. So I phoned 1-800-PICK-UPS and asked them to let me pick up the package at their main Tampa plant today. Sure, they said, come on by.
So today I spent an hour away from the office trying to get my package. John Cleese couldn't have done it better.
Could I have my package, please?
The computer says "left in building". I'll be right back...
[The UPS employee disappears into the factory for about five minutes.]
Could I have my package now, please?
No, it's not available until 7:30pm.
But you close at 7pm. And I was told that you would have it waiting for me.
Oh? Who told you that?
The 1-800 number.
Ohhhhh. They're not really part of UPS.
Look, where is my package right now?
It's back there somewhere. It's in this building.
So can I have it, please?
No, it's in processing.
What does processing mean?
Look, SIR, your package will be ready at 7:30pm.
But what does processing mean?
Your package. Will be ready. At 7:30pm.
Okay, look. Can you just have it sent to my office on Monday?
No, we don't do that here. You have to call the 1-800 number.
I thought you said they weren't really part of UPS.
You have to call the 1-800 number.
That's when I left.
I was supposed to get a package yesterday. I stayed home waiting for it. I missed having a workout because I was waiting. At 8:46pm, the UPS system said the apartment number was incorrect. So I phoned 1-800-PICK-UPS and asked them to let me pick up the package at their main Tampa plant today. Sure, they said, come on by.
So today I spent an hour away from the office trying to get my package. John Cleese couldn't have done it better.
Could I have my package, please?
The computer says "left in building". I'll be right back...
[The UPS employee disappears into the factory for about five minutes.]
Could I have my package now, please?
No, it's not available until 7:30pm.
But you close at 7pm. And I was told that you would have it waiting for me.
Oh? Who told you that?
The 1-800 number.
Ohhhhh. They're not really part of UPS.
Look, where is my package right now?
It's back there somewhere. It's in this building.
So can I have it, please?
No, it's in processing.
What does processing mean?
Look, SIR, your package will be ready at 7:30pm.
But what does processing mean?
Your package. Will be ready. At 7:30pm.
Okay, look. Can you just have it sent to my office on Monday?
No, we don't do that here. You have to call the 1-800 number.
I thought you said they weren't really part of UPS.
You have to call the 1-800 number.
That's when I left.
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no subject
Date: 2006-03-10 11:25 pm (UTC)H and R block today refused to honor the 12.97 lead in price offered through the wachovia bank link I followed to use their product. The emails and live chat sessions have all given worthless advice, such as get the keycode from the Bank.
The bank customer service does not have a key code issued to them and suggested that HRBlock actually stop bugging their customers.
We'll see if they ever reply to me. So far it's been over 7 hours and no response.